Smarty Pants customers find this brand is true to size.
INFO & CARE
Delivery & Returns
UK Delivery Options
Royal Mail Tracked 2-3 Working Days - £3.99
Click & Collect
We offer FREE click and collect. You will be emailed when ready for store pick up.
Our returns policy for summer sale is an exchange or online credit only. Please bare this in mind before purchasing. All full price items during this time will be subject to our normal 14 day for refund returns policy.
If you are returning items by post please fill out your invoice with refund/exchange and return to:
Unsuitable items must be returned in their original condition, unworn with tags on, within 14 days of receipt for a refund. Please note that the 14 days begins from the day the order arrives in store or is delivered to the address stated. You have a further 14 days to exchange this item for a change of size or different item, If you are out of this time frame you will be issued a credit note.
Please note - when returning a faulty item please send via Royal Mail, we have a cap of £3.99 that can be refunded for faulty postage costs. As always a proof of postage is required.
Custom / Import Duties
For orders to all countries outside of the UK please note that there may be additional tax, customs or import duties levied to you by your government once your parcel reaches your country. We do not have any control over these charges and unfortunately cannot predict what they may be, so you may wish to contact your relevant authorities before placing your order to clarify if this will be the case.
We cannot accept responsibility or reimburse any such duties, tax or customs charges.
If they are not paid and the parcel is then returned to us, we may be charged for the return of your package; this return delivery charge will be deducted from any refund value or will need to be paid for before any re-shipment can be arranged.